Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To make a return, you can contact us at adeenaskincare@gmail.com. If your return is accepted, we will instruct you on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

You can always contact us for any return questions at adeenaskincare@gmail.com

Damages and issues

If your order is defective, damaged, or if you receive the wrong item do contact us immediately at adeenaskincare@gmail.com so we can resolve the issue. Do send us a photo(s) indicating the defective item(s) so we can expedite the process.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Terms & Conditions

This page displays the Terms and Conditions based on the products and services that are offered by PT Aura Adeena or Adeena at www.adeenaskin.com. Please read this page carefully as a guideline for your shopping experience or purchases at www.adeenaskin.com. By ordering, purchasing, or using our services, you are deemed to have understood and accepted our Terms & Conditions below.

Guidelines to Use Our Services or Site

You agree to comply with any guidelines, operating rules, notices, policies, and instructions relating to the site, as well as any changes to it, issued by us, of time. ADEENA reserves the right to update or modify these terms and conditions at any time. For this reason, we encourage you to review these terms and conditions whenever you purchase products from ADEENA or otherwise use the Sites.

Terms and Conditions to Use The Site

This website is intended as an access for purchasing products, getting information, and the use of other features which are already available on this website.

1. You may not reproduce, distribute, display, sell, lease, transmit, translate, modify, disassemble, decompile, or exploit this site without express written permission by us.
2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
3. We reserve the right to reject and dismiss accounts, orders, and services if there are illegal or harmful behaviors in our interest.
4. From time to time, the sites may include information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. ADEENA reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

Price and Availability of Products

All details, description, availability, and price of the products on this website is accurate. Mistakes might happen, but we always strive for them to be avoided.

If there are errors in the site development related to product availability, we will inform you immediately. We will also give you the option, to specify your order or cancel your order.

If you cancel it and you have paid for your orders, you will receive a full refund. The shipping fee will be charged extra for all amounts shown unless your orders qualify for free delivery to your region.

Payment

Once the payment has been made and received , an order confirmation will be sent via email to the payer’s registered email address. Orders will be shipped within a day after the payment confirmation email. The estimated delivery time will vary according to the delivery address and courier that has been chosen.

Discount and Promo Codes

ADEENA may offer discount codes or promo codes. You can use the codes that are offered if you meet the terms and conditions. Purchasing products with discount or promo codes will be aligned with the provisions of the code, starting from discounts, shipping, free products, and so on. The discount or promo codes are not transferable and not redeemable for cash, and it is valid only on this site.